3. Exchange information: Take photos of the location, people involved and damaged vehicles, and exchange information with all parties, including witnesses. Write down or use your phone’s camera to collect everyone’s information: name; address/email; driver’s license number; insurance carrier and policy number; vehicle make, model and year; license plate number; VIN.
4. File a police report: If the police don’t come to the scene, file an accident report at a local police station or your insurance agency a day or two later. It will be important if injuries from the crash (such as whiplash) don’t appear for several days and you or another party needs to file a liability claim.
5. Notify your insurance carrier: The sooner you make your insurance company aware of the crash, the sooner it can start the claim process.
6. Get your vehicle repaired: The choice of where to get the repairs done is yours, and you can ask your insurance company for body shop recommendations. Plus, we can help with that at one of our AAA Approved Auto Repair facilities—simply find the one closest to you.
What to do in a breakdown: after it happens
Locations, traffic patterns and vehicle problems vary—so the following are general suggestions, not rigid rules:
1. Safely pull off the road.
2. Alert other motorists so they avoid you (turn on hazard lights, open hood, etc.).
3. Make a written or mental note of your vehicle’s location.
4. Identify the problem or anything unusual (sounds, smells, etc.).
5. Call for roadside assistance and, if needed, contact your insurance company. (You can reach AAA via the AAA Mobile app or by calling the number on your membership card.)
6. If it’s safe to do so, remain with your vehicle until the service technician arrives.